Customer Service Skills Training 

Benefits

Our Customer Service Skills Training Programme, 'Customer Service Excellence', aims to take customer service people to the next level of performance, building their confidence to be able to influence customers on a daily basis. After all, in most businesses it is this team who speak to customers more than anyone else.

For example, up-selling, outbound calling, charging for extras, selling old stock, managing small accounts, range-selling and appointment making are just some of the areas where the Customer Service team may be able to add value to the business.

What happens when a customer contacts your company to place an order? For many businesses, this is a changing world and a changing process. Most customer service executives have the skills to enter an order onto the system and to follow that order through to make sure the customer’s requirements are met and, when things go wrong, they are capable of progress-chasing and resolving day-to-day issues. They also have the communication skills to be polite and friendly. But this is no longer enough. Businesses can’t afford the luxury of having sales administrators. They need persuasive people who can influence customers on a daily basis.

Customer Services Skills Training

Who should attend:

Anyone who is in a Customer Service, Internal Sales or Telesales role and, of course, their managers will benefit from this training course. Specific skills that require improvement can be built into the programme to ensure that current business challenges are met.

Excellent Customer Service Training Programmes

Outcomes:

  • Improved knowledge, skills and confidence of individuals.
  • A structured and professional approach to adding value to the business.
  • Increased sales revenues and profits.
  • An understanding that it’s everyone’s job to add value to the business.
  • A one-team approach to selling and promoting the business.

All PiP Associates Programmes are tailored to each client's objectives and requirements. If you would like further information on how our Customer Service Skills Training could help your business, please use our Contact Us page.